What Carriers Don't Tell You About Your
Phone Number When Switching

Switching carriers won’t make you lose your number — that’s a myth.

Ever stayed with a phone provider you weren’t happy with because you worried about losing your phone number?

You’re not alone.

Many remain stuck with high bills and poor service because of this common misconception.

“I kept paying for a plan that wasn’t working for me for three extra years,” shares Alex from the East End.

“I was convinced changing carriers meant getting a new number. When I finally learned the truth, I felt like I’d made a big mistake.”

The Truth About Keeping Your Number

Here’s what many phone providers don’t make clear: your phone number belongs to you, not them.

Canadian telecom rules allow you to take your number with you when switching services.

This process, called “porting,” has been your right for years.

Yet many people hesitate because some carriers make the process seem difficult.

“Most people are surprised by how simple it is,” says Rachel, a Customer Experience Manager at Excell Communications.

“As Authorized Resellers of Bell, we handle the entire process for our customers. Many walk out of our stores completely set up in under an hour.”

How Porting Actually Works

When you decide to switch carriers, here’s what typically happens:

1. Your new provider requests your number from your current carrier

2. Your current carrier releases the number (they’re required to by law)

3. The transfer completes, usually within 2-24 hours

4. Your old service automatically disconnects

Porting your number is fast, free, and easier than ever.

The best part?

You don’t need to contact your old provider or explain why you’re leaving.

Your new provider handles everything.

Why Some Carriers Create Confusion

Let’s talk about why this myth continues.

If customers think they’ll lose their number by switching, they may not look for better choices.

This creates a situation where some carriers may benefit from your uncertainty.

Consider these common scenarios:

• You see a better plan but worry about the hassle of a new number

• Your current bill seems high, but updating contacts feels like too much work

• You think there might be fees or complications with taking your number

These concerns keep many people paying more than they might need to month after month.

The Real Experience: What Our Customers Say

At Excell Communications, we’ve helped thousands of people in Ontario switch providers and keep their phone numbers.

Olivia at our Eglinton Square location recently helped James. He said, “She took the time and went above and beyond expectations.”

She explained everything in detail and heard all the questions we had.”

Another customer, T.M., noted: “Merita at the store solved my sim card issue in less than 10 minutes.

Customer care on the phone took 3 hours of continuous calls and still couldn’t guide me to a resolution.”

How to Make the Switch Without Stress

Ready to explore better options while keeping your number? Here’s how our approach makes it simple:

1. Expert Guidance at 18 Ontario Locations.

Visit one of our 18 stores in Ontario. Team members like Sophia are here to help. Customers say she puts “care into customers that is the best I’ve seen.” She can help you find the right plan for your needs.

2. Quick, Convenient Setup

“Marcus made me very happy with his kindness and attention,” shared Liam after visiting one of our locations. Our staff can set up your new phone and transfer your data while you wait.

3. After-Sale Support

Unlike some providers who may not be available after the sale, our team ensures you know how to use your new device. As Amelia mentioned, “Sophia went above and beyond to help with my phone charging issue.”

Why Choose Excell Communications?

As Authorized Bell Resellers, we offer these advantages:

• Access to Exclusive Promotions: We can see all available Bell promotions, including offers not advertised widely

• Personal Recommendations: We match you with plans based on your actual usage, not the highest-priced option

• In-Person Support: Questions months later? Come back to the same store for help

“Sophia has been supporting our family in transitioning to Bell,” shares Elena. “She excels in customer service, is patient, never rushes us with our numerous questions and explains what the offer is.”

Ready to Explore Better Options?

You have three easy ways to get started:

• Visit In-Store: Stop by any of our 18 Ontario locations for face-to-face assistance

• Contact Online: Share your current plan details and what you’re looking for through our simple form

• Live Chat: Connect instantly with our team Monday-Friday, 9am-5pm on our website

What to Bring When Switching

To make your transition smooth, bring:

• Your current phone

• Government-issued ID

• Your latest phone bill (helpful but not required)

• Any questions you have about your service

Most importantly, bring your desire for better service and value. You might be pleasantly surprised by what’s possible.

Remember, your phone number is portable by law. Don’t let outdated myths keep you paying more than you might need to for service that doesn’t fully meet your needs.

Switch the plan, keep the digits.